Where do you source your clothing from?
All our items are sourced from wholesalers and wherever possible we aim to provide handmade items.
What is the shipping rate?
We have a flat rate shipping fee of $5, using Australia Post registered mail.
Do you offer express shipping?
Yes we do! Express shipping is $10 and will be received the next day - if order is placed before close of business.
Do you ship Internationally or to New Zealand?
Currently we are unable to offer international shipping, however for New Zealand shipping, please contact us directly here.
I live local, do you offer 'pick up' for my items?
Of course, please contact us within 48 hours and arrange payment and pickup in order to secure your items.
Are you able to hold items for me?
Unfortunately we are unable to hold sale items, unless payment is made within 48hrs. If you are picking up locally, please contact us to make payment and arrange pickup. We cannot hold items without payment or deposit.
How long until I receive my items?
We guarantee to process items within 2 working days, and most orders will be received within 2 weeks or less. For items on preorder it may take up to 2 weeks for us to process them and we appreciate your patience.
What do I do if my item is faulty or incorrect?
We aim to avoid this, however if this occurs, please contact us with your order number, details and photos within 5 days to ensure we can exchange the item. We do recommend inspecting the item immediately upon delivery to ensure there are no faults, as we cannot exchange or refund after the 5 day period has passed.
What size should I order for my child?
Please have a look at our sizing chart here, however as a general rule of thumb, our generic sizing operates like this:
Size 000 - Newborn to 3 months
Size 00 - 3 to 6 months
Size 0 - 6 to 12 months
Size 1 - 12 months
Size 2 - 24 months
However as each design is a different fit, we highly recommend reviewing our size measurements for each item.
How should I care for my Winter Rosie Boutique items?
All pieces are different, therefore we recommend reviewing carefully the individual garment washing instructions and acre labels for each piece.
However, we recommend:
- Gentle, cold machine wash using mild detergent
- Some items may not be colourfast, if you are unsure, prewash with a tsp of salt beforehand
- Wash inside out
- Do not leave wet
- Do not tumble dry
- Do not bleach
- Line dry in the shade
- Whilst all care is taken in the manufacture of our fabrics and garments, colours will fade with time or left in direct sunlight for extended periods of time